About HelpdeskLab
We help support teams of 2 to 50 agents pick a help desk on evidence they can check.
What we cover
Help desks, shared inboxes, live chat and the knowledge bases built into them. We rank them by category, team size and use case, review each vendor on its own page, and explain what each one really costs.
What we leave out
IT service desk and ITSM tools serve a different buyer, so they are out of scope. So are standalone chatbot builders: AI shows up here as a feature of a help desk, scored on how well it answers real tickets.
How we work
Every tool is scored with one public method, described on how we rate. Prices and plan limits come from vendors' official pages and carry the date we checked them. When a vendor changes its pricing, we update the page and its date.
Who writes the pages
The HelpdeskLab Editorial Team researches, tests and writes every page. Vendors cannot pay for a placement or a score.
Corrections
If a price, plan or feature on a page is wrong, tell us. We check it against the vendor's own documentation and fix the page.