Free tools for support teams
Four calculators for the numbers support leads work with every week. They run in your browser, need no signup and store nothing you enter.
Support Staffing Calculator (Erlang C)Work out how many agents to schedule for your chat or call volume at a target service level.Open the calculatorNPS CalculatorTurn survey responses into a Net Promoter Score with the promoter, passive and detractor split.Open the calculatorCSAT CalculatorCalculate your customer satisfaction score and average rating from 1 to 5 survey ratings.Open the calculatorSLA CalculatorFind when a ticket is due within business hours, and check how often you meet your SLA.Open the calculator
Which tool do you need?
- Planning shifts or a new hire?Support Staffing Calculator (Erlang C)
- Running a recommend survey?NPS Calculator
- Surveying customers after each ticket?CSAT Calculator
- Promising response times?SLA Calculator